meta portal not working on Google Chrome? Here’s the Fix!

meta portal not working is a common issue faced by users when trying to access appointment services. This article will walk you through the typical problems and provide solutions to resolve them.

meta portal not working

You’re not alone if you’re facing issues accessing the Meta Portal on Google Chrome. This problem seems specific to Chrome, but don’t worry, there’s an easy fix! You can switch to other browsers like Mozilla Firefox or Microsoft Edge, which work seamlessly with the Meta Portal. Simply:

1. Choose Mozilla Firefox or Microsoft Edge from their official websites.
2. Follow the installation instructions for the browser of your choice.
3. Launch the newly installed browser on your device.
4. Enter metaprodapp.azurewebsites.net/En/ in the address bar and press Enter.
5. Log in and continue using the Meta Portal without interruptions.

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Meta Portal troubleshooting

Now that we’ve identified some of the causes behind Meta Portal issues, let’s go over the troubleshooting steps to help restore its functionality:

Check Internet Connection

The first step is to ensure your internet connection is stable. If your connection is slow or intermittent, it could be the root cause of the issue. Try these steps:

1. Restart your router or switch to a more stable network.
2. Use mobile data as an alternative to Wi-Fi to see if the issue persists.
3. Test other websites to verify if the problem is isolated to the Meta Portal.

Clear Cache and Cookies

Clearing your browser’s cache and cookies is a quick way to fix loading issues. Follow these steps:

1. Open your browser settings.
2. Navigate to privacy or browsing data.
3. Select the option to clear cache and cookies.
4. Restart your browser and attempt to access the Meta Portal again.

Browser Compatibility

The Meta Portal is optimized for specific browsers. If you’re experiencing issues, try switching to another browser. Google Chrome, Mozilla Firefox, or Microsoft Edge are generally recommended. Additionally, ensure your browser is up-to-date for the best performance.

Forgotten Password

If you’ve forgotten your password, you can reset it by following these steps:

1. Go to the Meta Portal login page “From Here“.
2. Click on the “Forgot your password?” link.
3. Enter your Civil ID and submit.
4. Check your email for a password reset link, and follow the instructions.

Account Lockouts

If your account has been locked due to too many failed login attempts, you’ll need to wait for the lockout period to end or contact Meta Portal support for assistance. It’s important to remember that using the correct login credentials is key to avoiding these situations.

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Meta Portal Help Center

For support or questions, reach out to the Center for Government Digital Services team, who are available to assist with any issues you may encounter or provide further guidance on resolving problems with the Meta Portal. You can contact them using the following details:

• 1800164
• 164
• [email protected]

In conclusion, meta portal not working can be frustrating, but by troubleshooting common issues or contacting support, you can quickly resolve the problem and regain access to your appointments and services.